Dear customers, we are temporarily performing minor technical work to further improve our online store and provide you with an even better shopping experience. We apologize for any inconvenience this may cause.
We are pleased to inform our customers that the SEMPRE brand is committed to making the delivery process as convenient and efficient as possible for you. Within our offerings, there are a variety of delivery options that are designed to meet different needs and preferences.
Our main delivery partner is InPost, known for its fast and reliable service. We also work with other reputable courier companies and offer mail pickup, including cash on delivery options.
InPost: Polska
UPS: Monako, Irlandia Północna, Wielka Brytania, USA: Kanada
GLS: Niemcy, Francja, Włochy, Australia, Hiszpania, Czechy, Rumunia, Węgry, Holandia, Belgia, Słowacja, Litwa, Szwecja, Dania, Portugalia, Luksemburg, Łotwa, Chorwacja, Grecja, Słowenia, Finlandia, Bułgaria, Estonia
Delivery costs are clearly defined and communicated to customers at the ordering stage. In many cases, it is possible to take advantage of promotional delivery terms, which we keep informed about. Delivery time to the Customer does not exceed 7 working days, while we strive to deliver most orders much faster. The exact delivery time may depend on the payment method selected and the specifics of the products ordered.
We are committed to ensuring that each customer is fully satisfied with her purchases from our store. If you have any questions or concerns about the products you have purchased, the following are guidelines to make the complaints and returns process easier.
If a defect is found in a purchased product, our customers have the right to file a complaint. The complaint procedure is in accordance with applicable laws, in particular the Civil Code. We strive to deliver each product in the best quality and free from defects. Information on the complaint process and liability for product defects can be found on our website under “Complaint of goods”.
A complaint can be submitted in two ways:
In accordance with applicable law, any customer who has entered into a remote contract has the right to withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the product. To do so, it is sufficient to send a statement of withdrawal from the contract before the expiration of the prescribed period.
The statement can be submitted:
The Seller undertakes to refund all payments made, including the cost of delivery of the product, no later than 14 calendar days from the date of receipt of the declaration of withdrawal from the contract. The cost of returning the product shall be borne by the Client, unless the Seller proposes another way of collection.
We recommend that in the description of the complaint you include as much information as possible about the subject of the complaint, in particular the type and date of the defect. Indicating how you would like us to solve the problem (e.g., product replacement, repair, price reduction, withdrawal from the contract) will help us process the complaint faster and more efficiently. Providing your contact information will make it easier for us to contact you directly to discuss further steps.
The right of withdrawal does not apply to contracts of a specific nature, such as those involving perishable products, custom-made products, or those that, for hygienic or health reasons, are not suitable for return after opening the packaging. A detailed list of exceptions can be found on our website.
At SEMPRE, we are committed to transparency and clear rules. We hope that the above information will help you in the eventual complaint or return process. If you have additional questions, our customer service team is at your service.
